MV
Mahjong Velvet Support & FAQ
Support

Fast answers for Mahjong Velvet

This page reflects the current player experience: classic mahjong solitaire, a separate memory mode, helper tools, local save, collection progress, statistics, and theme customization.

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Quick Help

Common questions, written around the current feature set

The answers below reflect what the app currently does, without placeholder features or store-page filler.

How does tile matching work in Classic Mode?+
You can only match tiles that are free. A tile must not be covered by another tile on top, and it needs at least one free side. Clear all tiles from the board to finish the level.
What are flower and season tiles?+
The app introduces these special tile families through in-game teaching prompts. They appear after the early tutorial sequence and expand the matching rules beyond basic identical pairs.
What help tools are available in Classic Mode?+
Classic Mode includes Hint, Undo, and Shuffle. These helper counts are stored locally, and the game can offer rewarded ads when you want to earn more of them.
What is Memory Mode?+
Memory Mode is a separate side game with a different rhythm from the main mahjong boards. It focuses on recognition and recall, and it includes its own helper tools such as Peek and Pair.
Will my progress stay if I close the app?+
Yes. The game saves gameplay progress locally on your device, including ongoing classic-mode state and other persistent data such as helper inventory, collection progress, stats, and visual preferences.
What should I include when reporting a bug?+
Please include your device model, iOS version, which mode you were in, what you tapped before the issue happened, and whether an ad or level transition occurred just before the problem.
Progress systems

Stats and collection are part of support too

If something looks wrong with high score, best combo, win rate, total matched tiles, or collection unlock progress, mention the exact screen where you noticed it.

Customization

Theme or background issue?

The app lets players change both the game background and tile-face theme. If a visual issue appears, include which combination was selected.

Advertising

Reward not granted after an ad

Tell us which reward you expected, such as Hint, Undo, Shuffle, Peek, or Pair, and whether the video closed normally or failed to finish.